Last Wednesday, the day before Thanksgiving, 8 employees of
MidWest Family Broadcasting who worked in news and on-air on WTDY-AM, including
my friend and long-time radio partner, John “Sly” Sylvester, were summoned to a meeting and fired by General
Manager Rick McCoy. The station now
broadcasts continuous Christmas music, and indications are that sometime after
the holidays it will switch to a sports-talk format.
While last Wednesday’s mass firings signal the death of WTDY
as a local talk station, it also signals the death of any credible news effort
on the part of MidWest’s group of radio stations in Madison, leaving Clear
Channel’s cluster of stations (WIBA-AM, et.al) the sole surviving active radio
newsgathering operation in town. Without news and traffic reporters, MidWest
has ceded local coverage of winter storms, tornados, floods, and other such
events to the other stations in the market.
WTDY’s death actually was a long, drawn-out drama that began
in July of 2003 with the death of William R. Walker, who took his father
William E. Walker’s small radio operation and turned it into a thriving group
of more than 40 radio stations in 4 states.
His death was a blow still resonating in the group, which departed from
his template for success that involved serving the community with a strong news
presence and local on-air personalities.
I was a shareholder, manager, consultant, and on-air
performer in the group that employed me for the better part of three decades,
until November 18, 2008, when Glen Gardner and I (we were doing the WTDY
morning show at the time) were thrown under the bus. Glen’s analysis of the death of WTDY is
better than anything I could write. This
is what he posted Sunday:
In my opinion there
are two types of (commercial) broadcast operations; those that are sales-driven
and those that are programming-driven. In a sales-driven operation the sales
department in effect runs the station. If they can’t or won’t sell a particular
product it goes away. In a programming-driven operation it’s the product side
of the company that drives the business model. The Sales Department is given a
product to sell and they sell it. MidWest family used to be a
programming-driven organization with people like Bill Vancil, Dick Record,
Jonathan Little, Tim Morrissey and many others calling the shots.
Then superior sales
people like Robert Lewin would go sell it and be compensated well for their
craft. At MidWest the tables have turned and that is bad for local radio.
Sometimes good programming takes a much higher skill level to market. It takes
product knowledge and passion. It takes more work. Lazy sales departments are
much more comfortable selling large chunks of commercial matter across many
frequencies because it takes virtually no skill, which means a bunch of
low-paid flunkies can sell it by the truckload. That also drives ad rates down
which provides less resource for local programming. It’s a truly vicious cycle.
The other major
problem with a sales-driven model is a lack of regard for the real implications
of the loss of solid local programming, news and personalities. In these times
radio is really not needed as a music delivery medium. I’ve got 60 gig of my
favorite songs on my Galaxy III. It’s 24 hours of WGLEN. Every song I ever
wanted and about 20 gig of songs I can’t even tell you why I have. I just don’t
need radio for music anymore (that’s coming from a 56 year-old guy, can you
imagine what the 25-year-old-thinks?). So, what goes between the songs on a
music station is critical and the real future for radio is the spoken word
format as music importance fades.
What MidWest did with
these and other firings is got rid of not just people, but local product. All
those news people not only supplied WTDY with product, but all the other music
stations in the building. When the weather got bad it was Tim and I and other
newspeople who broadcast across all the signals to supply the local content
that people depend on. I can’t wait to see what happens the first time there’s
a blizzard, tornado, flood or other disaster. That’s what they fired! They
fired their local product and will be left with a bunch of jukeboxes that will
be worth less and less as music becomes less important to the radio listener.
They fired what goes between the songs!
They also fired their
best shot at survival.
Let me give a quick example of sales-driven versus
product-driven that you may be old enough to remember. During the gasoline crisis of the 70’s,
gradually Americans shifted to smaller and more fuel-efficient cars. Cadillac sales personnel whined to GM that
they had no small, fuel-efficient cars to sell. As a result of the constant din
from the sales folks, Cadillac put the Cimarron into production in 1981. It was one of the biggest failures in auto
marketing annals, right up there with the Edsel. A mere 132 thousand
Cimarrons were sold during its 7-year production run. What the sales people didn’t realize was that
Cadillac buyers didn’t give two hoots in hell about fuel economy or smaller
cars. They loved those big gas-sucking
barges with the giant V-8 engines and tons of chrome. That was Cadillac’s market niche, and they
dominated it. This is why sales people
don’t make good organizational leaders.
Former MidWest Madison Vice President and General Manager Bill Vancil agrees wholeheartedly with what Glen says above:
You are spot on Glen! The scenario you've described is the reason I retired from the business. But, hats off to the determined programming pros like Pat O'Neill, Tim Moore, Jim McGaw and others who keep a flow of relatable programming finding its way to the remaining listeners despite the encumberance of the sales driven forces you've so well described. The convulsions that have taken place within broadcast management have opened "Pandora's" box even wider.
Former MidWest Madison Vice President and General Manager Bill Vancil agrees wholeheartedly with what Glen says above:
You are spot on Glen! The scenario you've described is the reason I retired from the business. But, hats off to the determined programming pros like Pat O'Neill, Tim Moore, Jim McGaw and others who keep a flow of relatable programming finding its way to the remaining listeners despite the encumberance of the sales driven forces you've so well described. The convulsions that have taken place within broadcast management have opened "Pandora's" box even wider.
Here are some additional very articulate and insightful
words about the demise of WTDY from Deana Wright, who was a news and traffic
reporter for WTDY until last Wednesday.
Her statements will have real broadcasters shaking their heads in
amazement.
I was often amazed
when I would speak at events or attend community functions, that so many people
had never heard of WTDY...didn't even know where it was on the dial. You can
have the best product but if nobody knows it exists your audience will not
grow. And, if folks were listening to Sly...the emphasis on 'If"...then what
was being done to recycle those listeners and keep them listening to Kurt's
"Forward" show and beyond? I was there for the last 3 years and none
of us in the newsroom were ever asked to do a personal appearance for a
client...at least to my knowledge. That's another way to attract folks who
don't currently listen.
The way I see it several things needed to
happen including more focused positioning of the station (positioning statement
was non-existent), the creation of promotions aimed at increasing station
awareness, much more community involvement, goals should have been set with the
staff involved...and a plan implemented to reach those goals, and the station
should have been more concerned with servicing our core listener...hard to do,
though, when that either hadn't been identified or we just weren't privy to
that information. You know I once asked our PD what the station's cume was...I
wanted that info to include in a talk I was giving at the state capitol and
later at UW-Madison...he replied, "what do you mean, cume?...smh. And I
followed that question with another, "who is our core
listener?"...the answer?..."I'm not sure, you'll have to ask
Randy". As you know, I've worked in major market radio for more than 15
years...and syndication and voice tracking is now the norm at most stations,
which contributes to the demise of local programming.
Deana is the daughter of the late Reverend James C. Wright,
the Madison civil rights pioneer, and her radio credentials are top-notch. She came back home to Madison a few years ago
to join the WTDY staff after a successful career in some of the largest radio
markets in the nation. What her post so
dramatically illustrates is that people who were clearly out of their depth in
running a news-talk operation had been appointed to positions of power by a
management core that had so clearly abandoned the concepts that Bill Walker
used to build MidWest.
Many former MidWest employees posted on social media sites
after hearing the news of the death of WTDY comments like “Bill Walker is
rolling over in his grave”.
Best of luck to all the people, including my friend Sly, who
are now looking for work. Trust me,
better days are ahead for all of you, but the same can’t be said for the
company that fired you.